Frequently Asked Questions

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Q. Who is Sheridan and what services do you provide?
A. Sheridan Healthcare, Inc. and its subsidiaries, affiliates and managed entities consist of a family of hospital-based practice management group companies which employ or engage medical providers who provide Women's and Children's Services, Anesthesia, Radiology, and Emergency Department Services at many facilities around the country.

Q. Where can I pay my bill?
A. For your convenience you may (i) make a payment online by visiting us at, (ii) mail in your payment with the statement remittance or (iii) contact the Customer Service Department at (800) 296-2611. We accept Visa, MasterCard, American Express and Discover.

Q: Who do I call if I have questions about my statements?
A: Contact the Customer Service Department at (800) 296-2611

Q. Do you offer payment arrangements?
A. Yes, in certain circumstances, payment arrangements may be made by contacting our Customer Service Department at (800) 296-2611.

Q. Why did I receive separate bills for the hospital and the doctor(s)?
A. You may receive more than one bill for the same hospital visit. Please note that these bills are for different services - you are not being charged twice. The hospital will charge for their services, equipment and supplies; while the physician group will bill for the professional charges for the services that were rendered. If you have questions about these bills, please call the number printed on the statement you received.

Q. How do I know if my insurance company has paid/denied my claim(s)?
A. In order to ensure that your claim(s) has been processed by your insurance company, you may call them directly or contact our Customer Service Department. Once your insurance company has determined the outcome of your claim, you will receive a detailed statement telling you if you are responsible to make any further payment.

Q. Who do I call if I have a question about my insurance coverage?
A. For questions regarding which services are covered under your policy, contact your insurance company directly. Their contact information may be available on the back of your health insurance card.

Q. What does “Out of Network” mean?
A. “Out of Network” refers to those doctors or other medical providers and facilities which do not have a contractual relationship with a group health care organization (your insurance company). If an Out of Network provider or facility is not a member of your insurance company’s organization, then you may be responsible to pay more than you would pay to a provider who is within your insurance company’s network.

Q. What if I received services by an Out-of-Network provider?
A. If you were seen by an Out-of-Network provider, there may be a possibility that a portion of your services will be covered by your insurance plan, or they may not be covered at all. Check with your insurance company regarding their coverage on Out-of-Network providers. Given that an Out-of-Network provider or facility is not a member of your insurance company’s organization, you may be responsible to pay more than you would pay to a provider who is within your insurance company’s network.

Q. What is a Co-Insurance?
A. A Co-insurance is the cost-sharing arrangement between an insured (you) and your insurance company in which you would be required to pay a percentage of the cost for the health care services you receive.

Q. What is a deductible?
A. A deductible is the amount of money which you must pay before your insurance coverage begins. For example, if your policy has a $500.00 deductible, you must pay a total of $500.00 out of your own pocket before your insurance company will pay benefits. Deductibles start over each year, usually in January.

Q. Is the newborn Healthy Hearing test a state mandated exam?
A. According to the American Academy of Pediatrics, hearing loss is one of the most frequently occurring birth defects. Considering this, states have taken action to ensure children are screened and treated early for hearing loss. Several states require that the exam be offered prior to the newborn being discharged. The parent has the right to refuse the exam by signing a waiver form at the time services are offered. For more information on Newborn Hearing Screening laws you can visit the below website.

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