Sheridan Healthcare knows that the neonatology departments of our client hospitals should be completely conscious of patient and employee satisfaction. For nurses, this area can be especially critical. When one South Florida hospital began experiencing challenges in this area, Sheridan stepped in to help.
The hospital introduced Couplet Care—a pilot program designed for newborns and their mothers with the goal of easing postpartum depression and to aid in successful lactation. Couplet Care means that the mother and baby will be cared for by one nurse, and it allows mothers and their babies to remain together throughout their hospital stay. Adopting this new program caused numerous conflicts with current workflows, extended nursing hours and increased demand for additional space.
To fix these problems, the hospital and nursing team created a new concept for care. Workflows were observed and a list of key issues were confirmed. Adjustments were made accordingly and allowed for the successful integration of the new program.
Six weeks later, there was substantial improvement in the Couplet Care program. Successful lactation rates improved from below 30% to 90%. Nursing workflow improved as well as overall patient satisfaction.
Have you introduced a new program that has drastically altered workflow? What steps have you taken to prevent this from happening? Let us help you get it up and running. To learn more about this event, visit http://sheridanhealthcare.com/hospital-leaders/neonatology/case-studies/neonatology-lean-process-improvement-case-study