The same manufacturing principles that transformed one physician’s practice from hectic, stressful and unpredictable to a model of efficiency, safety and quality can be used to transform healthcare delivery at facilities of any size.
Lean is the name of the Toyota production system that expends resources only for the creation of value. In healthcare terms, “value” is defined as actions that potentially improve patient health—namely, face-to-face time for physicians and patients, technician time or image acquisition time.
Staff members can become key players in this transition when they are trained to:
- Search for opportunities for improvement
- Implement suggestions
- Sustain the gains