14 January 2014

IMPROVEMENT FROM THE TOP DOWN: ESTABLISHING A CULTURE OF COLLABORATION

Hospital culture affects everyone, from management to physicians and support staff to patients. The best leaders work with their staff to set clear and transparent goals for performance improvement, and define a formal process for achieving those goals.

Benchmarking current activities is the best way to begin. Define what is working well and what areas can be refined. What goals are in place, both for the overall hospital or surgery center and for physicians as individuals? What metrics  exist for hospital leaders to measure progress? Ask for feedback when developing goals and the metrics to measure success.

The infrastructure of your hospital or facility should allow for collaboration, teamwork, and open communication. Effective hospital infrastructures do the following:

  1. Identify improvement initiatives and develop a plan for achieving them
  2. Focus on evidence-based patient care
  3. Offer incentives for high performance
  4. Provide resources for quality and performance improvement
  5. Continue to educate providers on health technology
  6. Monitor and collect data to track progress

Collaborating with physicians is a crucial step in enhancing hospital performance. Our final post in this series will explore the importance of physician leadership.