One of Sheridan Healthcare’s many lean transformation (also known as Kaizen) events to improve patient care involved critical IV-tPA workflows in both the ED and radiology departments of one hospital. Periodic delays between the time when a stroke alert was called and when the final radiologist has signed off so that the ED can determine the appropriate tPA posed an ongoing problem.
The team established standard time allotments for each step of the stroke alert process during the Golden Hour IV-tPA cycle. Visual representation of each step helped set benchmarks for the group.
Working with both departments, the Sheridan Radiology team identified communication issues and other opportunities for improvement. Tactical changes were then introduced to help streamline the process and reduce response times.
As a result of Sheridan’s and the client hospital’s efforts, stroke alert response time at the facility was vastly improved. The IV-tPA cycle time was reduced by 20% and visual controls were placed at the facility for daily use.
Are there areas that need improvement in your radiology department? What steps have you taken to fix these issues? To read more about this event, please visit http://sheridanhealthcare.com/hospital-leaders/why-sheridan/lean-processes.