9 October 2013

CREATE A CULTURE OF PATIENT SATISFACTION.

Taking the time and effort to treat patients with respect creates its own rewards. Little things like knocking on the door before entering shows them you care and understand. Explaining your role and giving them the information they need is also important.

Addressing their needs goes beyond medical concerns. Simple non-medical conversation like “how’s the food?” shows that you care about all of their needs. Answering a call light right away—no matter who sees it, is another way to show patients that the hospital cares about them.

When the entire team embraces this patient-centric mindset, the care culture shifts in ways that foster positive patient satisfaction scores and patient safety metrics as well. Read about other ways to boost patient satisfaction in this ACP Hospitalist article. http://www.acphospitalist.org/archives/2013/08/conf03.htm