Many physicians and other healthcare professionals feel compelled not to allow themselves to get emotionally involved with what their patients are going through. With hundreds of patients facing difficult transitions, they guard against being overwhelmed by the collective mental burden.
From the patient’s standpoint, doctors who avoid eye contact or seem only concerned about charts, scheduling and clinical aspects of patient care can come across as distracted, or worse, uncaring.
Giving undivided attention, empathizing and taking the time to talk to patients and their families greatly improves the overall patient experience. This holds true for both clinical and nonclinical communications with patients. What impressions are physicians giving at your hospital? Read about several ways to consciously improve bedside manor in this Hospital Impact article. http://www.hospitalimpact.org/index.php/2013/07/01/what_toddlers_at_disney_can_teach_you_ab