3 July 2013


Building respect in the medical environment is more than just putting the golden rule to good practice. At Virginia Mason Medical Center, it was made an essential part of the health system’s long-term success. Instilling and maintaining a culture of respect showed marked improvement in care quality and overall patient experience.

In order to recognize respect in practical applications, they asked their team members to define it. Ten foundational behaviors were identified that help build respect among physicians, staff and administrators. These behaviors are effective tools that sustain Virginia Mason Medical Center’s ongoing Respect for People initiative.

Gary S. Kaplan, M.D., chairman and CEO of Virginia Mason Health System in Seattle reports positive feedback throughout the organization.

To read Dr. Kaplan’s full Hospital Impact article, visit http://www.hospitalimpact.org/index.php/2013/06/10/p4292#more4292. How does respect, or the lack of it, affect your organization?