White Paper

Lean Process Improvement

How to do the Impossible with Physician-Led Teams

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Processes don't just influence service quality - they define it. Read this white paper to discover how your hospital can transform patient care by identifying areas for improvement, standardizing team responsibilities and improving target metrics across any hospital department. 

In this white paper, you will also learn how one hospital emergency department has used Kaizen to:

  • Establish a clear process improvement framework for its emergency department
  • Apply the framework to its patient arrival to evaluation by qualified medical personnel (QMP) process
  • Achieve a 59% reduction in average ED wait time, and reduce the standard deviation of wait times by 300%

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