Three successful strategies for increasing emergency department efficiency that lead to improved workflows and patient satisfaction.
First impressions matter – and for an increasing number of patients, that first impression is defined by the emergency department. In the past five years, the emergency department has become the primary point of entry for both high- and low-acuity patients at many hospitals. This trend means that the emergency department experience has an outsize influence on subjective patient satisfaction scores, which are now a critical factor in CMS reimbursement.
This white paper examines several successful strategies for improving emergency department efficiency and patient experience, which lead to a better first impressions and increased patient satisfaction.