White Paper

Reducing Human Error & Placing Patient Safety First with Crew Resource Management Techniques

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Introduction

One of the best tools for achieving better communication in the clinical setting is crew resource management (CRM). CRM increases patient safety and operational efficiency by empowering all team members to identify and communicate potential patient harm.

Originally developed to improve aviation safety, CRM is a communication methodology that improves safety through communication, collaboration, teamwork, and process standardization. It is ideal for any and all environments where human error can have devastating effects.Read this white paper to discover how your hospital can leverage this proven communication methodology to transform patient care.

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Every year, an estimated 15 million Americans suffer medical harm in hospitals costing the health care system $17.1 billion annually.

What is the most common cause of these errors? Poor communication and miscommunication among health care workers.

Hospitals have a vested interest in improving the communications among operating room (OR) staff; unfortunately, admonitions and behavioral sanctions are seldom effective to reduce OR-related errors and the facility’s concomitant malpractice risk. 

Other high-risk industries, such as aviation, nuclear power, and the military also rely on strong communication to avoid human error and disasters; these industries have worked to dramatically decrease the chances of such human errors by instituting Crew Resource Management (CRM) into their daily workflow. With miscommunication significantly contributing to the volume of preventable medical errors, some hospitals have begun to tap into CRM training in recent years and document its positive effects on reducing both surgical mortality and OR delays. At its core, CRM is a mindset and cultural shift that makes safety the top priority. It is a method that teaches and reinforces continuous improvement through communication, collaboration, teamwork, and process standardization. 

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